1. Introduction
At ZustPe Technologies Private Limited ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS telecommunication application integrated with WhatsApp, SMS, and cloud telephony services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you onboard your business with us, we may collect the following types of information:
- Business Information: Name, address, contact details, and any other onboarding information provided during registration.
- Contact Information: Data related to contacts you choose to store in our application.
- Message Templates: Custom message templates created for communication via WhatsApp and SMS.
- Payment Information: Billing details and payment methods for transactions with Meta and other service providers.
- Usage Data: Information about how you use our services, including IP addresses, device information, and log data.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including WhatsApp, SMS, and cloud telephony functionalities.
- To facilitate communication via WhatsApp and SMS, and to manage your account.
- To process transactions and send you billing information.
- To improve our services, including enhancing user experience and functionality.
- To communicate with you regarding updates, promotions, and other relevant information.
- To comply with legal obligations, including those set by the Telecom Authority of India, and enforce our terms and conditions.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Meta: To facilitate the use of WhatsApp services as part of our application.
- With Telecom Service Providers: To enable SMS and cloud telephony services in accordance with regulations set forth by the Telecom Authority of India.
- Service Providers: With trusted third-party vendors who assist us in providing our services, such as payment processors and cloud storage providers. These parties are bound by confidentiality obligations.
- Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, or financing, where your information may be transferred as part of that transaction.
5. Data Security
We take the security of your information seriously and implement reasonable measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your information.
- The right to rectify any inaccuracies in your information.
- The right to request the deletion of your information, subject to certain exceptions.
- The right to object to or restrict the processing of your information.
- The right to withdraw consent where we are relying on consent to process your information.
7. Third-Party Links
Our application may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at
support@zustpe.com